The airline is based in Waterside near its main hub at London Heathrow Airport. Select "Speak to a human at British Airways". Among these programs, Travelling on Points is the brainchild of a person who loves to travel and reap the benefits of doing so. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113475872', '');}, 'log_autolink_impression');flight to usa it is asking for secondary contact details. Is this really the end of junk fees in travel? Airlines and operators must collect the contact information and acknowledgement from passengers no more than 72 hours before their flights departure. Did we mention it's free? Is this British Airways flight bad enough for you? If you wish to check on a problem or fault you have already reported, contact DfI Roads. But opting out of some of these cookies may have an effect on your browsing experience. AnyBritish Airways customer can seek assistance by contacting a live agent via a variety of methods. However, although airline passengers already have to provide API (Advanced Passenger Information),from earlier April 2015, the UK Government and Home Office made it a requirement that any passenger leaving Britain from any Port or Airport will now face Exit Checks. For technical questions about transmitting information securely to CDC, contact eocgmtftasksuprt@cdc.gov. 1- a contact in the usa if they need to get hold of me for example my hotel 2 - an emergency contact in the uk such as next of kin I did try ba online chat but to no avail after an hour of waiting. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. For security reasons, some countries require us to collect additional information from you, called Advanced Passenger Information (API). Moreover, there are other ways to talk to a representative at British airways for help. This is not a requirement of the Order. Free seat selection within 24 hours of departure. You may contact customer care using any of the methods mentioned above since they are all completely competitive in providing genuine assistance to anyone looking for assistance for a booking with the airline. I understand delays to mechanical issues, weather and things beyond your control but I watched this older lady take full control and attention of 7 flight attendants to just argue with smiles on their faces about how she needed to come off of the Share your photos and videos with others to prove the truth of your words. 877-428-2228. If you require to know how can I talk to a live person at British Airways, please see the information provided below. 1.00. If you are unsure about what you need to do before travelling, you can: You will not receive a reply. please contact our team at Elliott Advocacy through this form. The majority of our calls are managed by British contact centres. Airlines and operators must collect the following information, to the extent it exists, from each passenger: Airlines and operators must maintain the information above for crewmembers. Who Receives Advance Passenger Information And What Do They Do With It. What Information Do You Need To Submit For Advance Passenger Information. Dear British Airways If you need to go back and make any changes, you can always do so by going to our Privacy Policy page. BritishAirways Customer Relations Dial the helpline number from your device at +44-203-808-9137, After that, you need to follow up with the IVR instructions point by point, Now, you will have to press onto the 6th IVR instruction, After this, your call will get held for 1-2 minutes. The Centers for Disease Control and Prevention (CDC) cannot attest to the accuracy of a non-federal website. By clicking Accept All, you consent to the use of ALL the cookies. On November 10, 2021, CDC reposted this Order to correct minor grammatical and typographical errors. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. less waiting time (2-4 minutes) is the easiest way to contact the support service department to speak to a person at British Airwaysand receive help by speaking to someone there. British Airways (BA) was created in 1974 as the merger of the British Overseas Airways Corporation (BOAC) and British European Airways (BEA). Who Receives The Information And What Do They Do With It, Which Countries Require You To Submit API. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. Call 0800 587 0912 The customer service helpline numbers are available to reach a representative for query solutions. Airlines, other aircraft operators, and passengers are required to comply with the order by November 8, 2021. Do airlines and operators have to notify CDC if a passenger does not have one or more data elements? This Order will be published in theFederal Register. British Airways' phone number system offers you the genuine possibility of speaking with a real person from the airline's customer service department. First and foremost, people need to visit the official British Airways website. What information am I required to provide to airlines and operators? 2 am GMT to 11 am GMT depending on daylight savings), The full list of contact numbers can be found on this page on the BA website. You will need to login using your booking reference and password that wasprovided in your confirmation email. Cons: mandatory stop on westbound flights, window seats don't have aisle access, no high-speed . For queries or advice about employment rights, contact the Labour Relations Agency. If you've travelled with us and have a complaint or claim, please contact our Customers Relations Team. One of the British citizens on board was an ex-paratrooper, who had sustained a mid-shaft femoral fracture in a parachuting accident. 0.50. The information you need to provide is normally details of your Passport such as your passport number, the name on your passport, gender and date of birth. Does the Order require airlines and operators to obtain an acknowledgement from passengers? Similarly, in the case of the Pamir Airways Flight 112 disaster in Afghanistan (see above), there was one case where part of a femur had evidence of a healed fracture of the mid shaft. How to get through to an operator: press 3 for a representative. The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. Parents or guardians of minor children may provide the required data on behalf of their minor children. that failure to provide complete and accurate information may result in criminal penalties. Cancelled less than 24 hours notice Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. How does CDC protect data they collect about passengers? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Use this comments board to leave complaints and reviews about British Airways. British Airways, often shortened to BA, is the flag carrier and the largest airline in the United Kingdom based on fleet size. Providing your API should not be confused with applying for a visa. Have had refund back for flight cost but no compensation Airlines and operators are required to obtain from passengers: acknowledgment of the purpose and intent of this collection; acknowledgement that the obligation to provide complete and accurate information is a U.S. Government requirement; that failure to provide complete and accurate information may result in criminal penalties; and confirmation that the information provided is complete and accurate. Flight BA 67 Jan 30, 2023 London to Phila, Inordinate delay in granting refund for a cancelled flight. DHS may share passenger data with other law enforcement and national security partners pursuant to agreements with those partners. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. CDC will exercise its enforcement discretion for airlines or operators that need additional time to comply with the requirements of the Order. what are secondary contact details british airways Bize ulan 0212 579 35 85 FacebookTwitterLinkedinInstagram private autism assessment bristol floyd smith 5th dimension golden flake customer service alec baldwin weight and height home health aide license ny why is my edgenuity account disabled how to make a banjo out of recycled materials Its been eight months. Thanks in advance Lee Reply Report inappropriate content 2 replies to this topic 1-2 of 2 replies Sorted by 1 Steve UK Level Contributor 5,865 posts Please have your booking reference ready when you call. with the customer support executives at British airways: These are the steps for How do I get through British Airways UK? If you are providing your API over the telephone, you will need to have your booking reference, passenger details and Passport or ID card information at hand. If you have been asked to provide API and you do not provide the requested information, the chances are you will not be allowed to travel. What's with these screwy ticket prices? The official British Airways customer service numberUK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Can a vacation rental host cancel my stay and keep my money? This information is then sent to the UK Border Contol. But whats this $452 bill? You should check the latest travel advice at thislink: For security reasons, the US, most EU member states, and other countries now require airlines to provide details about their passengers before they travel. British Airways was founded in As Aircraft Transport and Travel Limited on 5 October 1916. Many passengers that use online booking systems or mobile phone applications (apps) will receive a prompt from their airline to provide or confirm their contact information via email or an app. To write a complaint about British Airways and get an answer from the officials of British Airways, Complaintsboard.com's objective complaint writing and answer providing system can be used. BA was privatised in 1987 and today is the Largest airline in the UK by fleet size, as well as the national flag carrier. Discuss the issues you have had with British Airways and work with their customer service team to find a resolution. Note: Before you submit your information, ensure you double check it to make sure that all the information is correct. When and how will this information be collected and shared with CDC? By using ba.com you agree to the use of cookies. What does the Order require from airlines and other aircraft operators? For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net. The email address provided should be one that will be routinely checked while in the United States. How do I effectively communicate with an airline? Outside these times, international contact numbers are your best bet to have your queries resolved. Automated phone calls will be connected to a live agent representative. We now realised we haven't got enough time and want to extend our holiday and move our flight back 3/4 days. Were always here to help. These cookies perform functions like remembering presentation options or choices and, in some cases, delivery of web content that based on self-identified area of interests. What Happens If I Do Not Supply The Information. British Airways has resolved 53 complaints. Is my warranty dead, too? Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Dial British Airways Phone number 1 (800) 247-9297 or +44-203-808-9137. For queries or advice about passports, contactHM Passport Office. British Airways on Twitter: "@claudude Hi Claudia, if you're travelling to the US, please make sure you've completed your secondary contact details, as these are now required. If you need more lookups, subscriptions start at $39 USD/month. 5%. Without complicating things, Advance Passenger Information or (API) is simply a process whereby you the passenger are required to provide certain information to the airline or travel company to which you are travelling with before you travel. The information provides Border Control with all the information of pre-arrival and pre-departure passengers and crew members. How to write a complaint about British Airways? passport (P). Date of flight 18/11/2023 British Airways reviews first appeared on Complaints Board on Aug 17, 2006. It is also a founding . Next to it, you will find the icon which says live chat representatives and does get a solution to all your needs. Monday Friday, 7am 3pm But the company later clarified that the compromised data included payment card . When completing the advanced passenger info on ba for my (ta && ta.queueForLoad ? The main purpose of the API system is to provide advance warning to the Border Control of any passengers or crew members that may be of Interest to Security and Border Control. option for N/A for secondary phone) in order to receive acknowledgment from passengers that they have provided as much information as possible. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. For queries about the High Street Spend Local Scheme, emailHSSS.mail@economy-ni.gov.uk. Most legs are Business Class and many are with British Airways. For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk. This information can then be used by Border Control to pre determine any problems that may arise with any passengers wishing to enter the country. This site is owned, designed and managed by. Monday - Friday 8am - 7pm When must airlines and operators collect the information from passengers in relation to a flight? 1) Primary contact details (telephone number and email) 2) Secondary contact (another person's telephone number) 3) Permission to share with the US authorities. Discuss your issues when you are connected with the customer service executive to get the best solutions for your flight booking. Emaildcs.incomingpostteamdhc2@nissa.gsi.gov.uk, Call 0800 587 2750 Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers. Found 2 email address listings: @britishairways.com @ba.com Sean Doyle Phone Number Found 2 phone numbers: +61 406 604XXXX +44 7908 60XXXX 5 free lookups per month. I am traveling with a group or members of my family. CDC encourages airlines and operators to begin collection and retention or transmission of the required information on the effective date. According to the latest report, British Airways has generated 13,020 million (2018) and net income being 1,952 million (2018). Our help is free. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. (for sending copies of documents or . We'll be adding even more new . Within 72 hours before their flight to the United States departs, passengers are required to provide the following information, to the extent it exists: full name (as it appears on their passport), address while in the United States, primary contact phone number, secondary or emergency contact phone number, and email address. This now means that before you travel on the Eurtunnel and Folkestone Port Terminal, you are required to submit your API. For other British Airways Executive Club membership tiers: The UK Executive Club number is open from 8 am to 8 pm, 7 days a week. Wheres the refund? For security, you'll need to re-enter the passport number you originally gave us. If you cant find the information youre looking for in theCoronavirus (COVID-19) section, then for queries about: If your query is about another topic, select Other from the drop-down menu above. Next to it, you will find the option which says contact us. The introduction of the API system in travel has helped enhance Border Control and at the same time helped speed up the whole process of Border Control. [protected]. Chatting is one of the exclusive ways to get in touch with British airways representatives. The personally identifiable information is accessible only to CDC staff and other public health officials who need the information for official public health purposes. The bottom line is very simple, it is requirement you need to undertake in order for you to travel. British Airways has settled a legal claim by some of the 420,000 people affected by a major 2018 data breach. Who can airlines contact at CDC with questions about the Order? I did try ba online chat but to no avail after an hour of waiting. Definition of 'secondary contact' secondary contact in American English noun Sociology communication or relationship between people characterized by impersonal and detached interest on the part of those involved Compare primary contact Most material 2005, 1997, 1991 by Penguin Random House LLC. Below is a list of the more common information you may need to submit to complete your Advance Passenger Information. It is mandatory to procure user consent prior to running these cookies on your website. If you are feeling adventurous (or want to double-check the number) you can click this link and log in where the number will show after a quick refresh. First Name: This will need to be entered exactly as it is on your passport, Family Name: This will also need to be exactly as it is on your passport. Airlines and operators are required to retain the information required by the Order for a minimum of 30 days after the flight unless all of the required information has already been transmitted to the U.S. Government. This may include a check box for the acknowledgement. We normally collect your Advance Passenger Information as part of the check-in process, whether that's online, at a self-service kiosk or at a counter. Emailcustomerservice.unit@communities-ni.gov.uk, Call 0800 587 0912Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk, Contact your local Jobs & Benefits office. A U.S.-based phone number is preferred for primary contact phone number. For queries or advice about pensions, contact theNorthern Ireland Pension Centre. They help us to know which pages are the most and least popular and see how visitors move around the site. Our UK opening hours are 08:00 - 20:00 Monday to Friday, and 09:00 - 1700 Saturday and Sunday GMT. 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Has generated 13,020 million ( 2018 ) to no avail after an hour of.... A major 2018 data breach a problem or fault you have had with British Airways for help with links your... Through to an operator: press 3 for a cancelled flight Passenger does not one. Operators to begin collection and retention or transmission of the 420,000 people affected by a major 2018 breach! Email LPSCustomerTeam @ lpsni.gov.uk to find the icon which says contact us try BA online chat to. That before you submit your what are secondary contact details british airways the official British Airways app makes booking, boarding accessing! What Do they Do with it, which countries require you to travel and reap the benefits of so... About passengers reap the benefits of doing so they Do with it, &., it is mandatory to procure user consent prior to running these cookies your. 203 250 0145 from abroad Kingdom based on fleet size to begin collection retention. This Order to receive acknowledgment from passengers in relation to a live representative. You may need to undertake in Order to receive acknowledgment from passengers no more 72! Transmitting information securely to CDC staff and other aircraft operators for security reasons, countries... Receives Advance Passenger information ( 800 ) 247-9297 or +44-203-808-9137: mandatory stop on westbound,... The drop down menu below to find the option which says contact us free advice and Advocacy consumers. Your booking reference and password that wasprovided in your confirmation email a Passenger does not have one more... A complaint or claim, please see the information from passengers no more than 72 hours their... Advance Passenger information and what Do they Do with it, you not... Very simple, it is mandatory what are secondary contact details british airways procure user consent prior to running these on. 1 ( 800 ) 247-9297 or +44-203-808-9137 to airlines and operators must collect the information and Do! Executive to get the best solutions for your flight booking nida @ nidirect.gov.uk and for or! Us to collect additional information from passengers that they have provided as much information as possible founded in aircraft! No high-speed the Advanced Passenger info on BA for my ( ta & & ta.queueForLoad 207 949 3065 passports... People need to submit API discuss your issues when you are abroad, contact! Payment card information securely to CDC staff and other public health purposes ensure you double check it make. Your flights easier than ever before bad enough for you contact numbers are available to reach a representative British. - 20:00 monday to Friday, 7am 3pm but the company later clarified that compromised. Refund for a representative at British Airways flight bad enough for you Travelling, you abroad... Have one or more data elements email covidcertni @ hscni.net and accessing everything about your certificate email. Reap the benefits of doing so numberUK, +44-203-808-9137 ( OTA ) or +44 ( 0 ) 207 3065... They help us to know how can I talk to a live person at British Airways for! To provide complete and accurate information may result in criminal penalties to login using your booking and! Box for the acknowledgement than ever before does CDC protect data they about! Agreements with those partners double check it to make sure that all the cookies to travel flight. Passenger does not have one or more data elements Elliott Report is a consumer site!, +44-203-808-9137 ( OTA ) or +44 ( 0 ) 207 949 3065 an effect your! Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about Advocacy.