This is the version of our website addressed to speakers of English in the United States. But all was not lost. He asked the couple to submit a medical claim with the travel insurance company. Following are the main two parts contract you need to prove Viking breached. True enough this particular flight was selling for nearly 500pp in economy. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. I then asked whether we could board the ship in Valletta if already in Malta on holiday. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I will certainly take your advice and write the State of California. Viking Cruises had treated us wrong for something we have no control over. He paid Vantage $18,536. But for me, the best explanation is that the company is in business. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. How do you know a company will use travel math? When we purchased this cruise, we paid for Deluxe Accommodations. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Is this legal? Windstar Cruises. You will be able to leave a comment after signing in, By Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Most Viking cruises offer extensions either at the start or the end of the trip. Stay current with special offers, news and destination-focused content. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Instead they provided hotels, buses and meals. Deadlines for requesting a refund can be found in guests' original communication. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). What Viking advertises in not what you get. 1 0 obj By That didnt seem fair, Keyles said. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. I attended an information session at the Sydney Hilton to try to clarify this. <> OK, you didn't get your river cruise. Thank you. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Based on what I see here, I wonder why anyone would do business with this company. Read (or re-read) post #24 above. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Started August 27, 2021, By And I have a miserable autumn date to sail on, she adds. Viking REFUSED to give us a refund. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. How will you calculate the voucher? They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. Ive waited a year for my river cruise refund. I've already done my part. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. Good luck on your cruise! Had there been, she could have answered the question, 125 percent of what?. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints They never disappoint you. The orginal cruise was paid by cash. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. You better include which parts of your contract with Viking they breached. This guarantee is combinable with all other Viking offers available. And I'm urging everyone who got shafted to do the same. Fosses case is a borderline one, when it comes to travel math. But their offers are clearly disingenuous. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. All the reasons why you cant get a refund for your destination wedding. . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. fortunately as travel consumers we have lots of choice. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Refunds are made upon receipt and depend on the working times of banks. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! We were talked into buying insurance for $1500. Can a vacation rental host cancel my stay and keep my money? The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Viking has an office in California. Claire and Stanley Keyles planned a dream vacation for June 2020. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Viking should not sell a product that it cannot convey. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. LauraS Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Tripadvisor performs checks on reviews. #5. Viking refuses - saying it was paid with vouchers. With all Cruise cancelled, but refused to give us a refund. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Were always here to help. Business Incorporated: Thank you for providing us with a detailed outline of your concerns, Jsummer3. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). So another powerful channel of complain is letter to the California Attorney General! May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. I received the refund 02/21/2023. CARRIERS RIGHTS. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Is my warranty dead, too? Instead they used credits from the refund we were owed. The booking must be cancelled before applying for a refund. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. Viking River Cruise Guide. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. Viking has an office in California. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. The bottom line here is that Viking sold a cruise package that it could not deliver. I might have had the same benefit you had at a later cruise! Tripadvisor performs checks on reviews. This is a Big Deal! That would penalize us 75% of the total fare. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. . Again, they are holding all the cards but still doesn't make it any better. Beware of this company who only cares about getting your money even when they cancel their cruises . And fraudulent offers.. how will you calculate the voucher when travel is less,! 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